Returns and exchanges

Clear commitments for jewelry care after purchase.

After-sales review is based on the confirmed product, quotation, and delivery records. This page outlines the return and exchange path.

Return window

Eligible jewelry can be returned within 14 days of delivery when it is unused, unworn, and kept with its original presentation packaging.

Exchange support

If a ring or necklace arrives with a production issue, contact client care with order details and clear photos so the team can arrange an exchange review.

Non-returnable pieces

Customized, engraved, final-sale, or hygiene-sensitive items may be excluded unless a verified production fault is confirmed by the support team.

Refund processing

Approved refunds are issued to the original payment method after inspection. Shipping timelines depend on the payment provider and destination region.